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'Saurabh' is committed
to After Sales Service so far and so long as the machines are with the customer.
Customer's anxiety is ours, especially in the trying situation, 'Saurabh' is committed
to unfailing After Sales support System, at all levels.
'Saurabh's Machines are
supplied with easy to understand User manual along with service Kit. All the details
of the Machines and its functioning are provided. This includes introduction to
Machine parts and also a list of usual trouble shooting problems identified as such
by Service Engineers. The manual is having tips to keep the machines in sound state
of repairs and also a list of do's and don'ts.
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At times, due to wear and tear or due to improper handling, machines are susceptible
to breakdown. In such event 'Saurabh'
provides diagnostic & repair support and solutions, at all levels. If the problem
is apparently small, support is given on telephone. Even otherwise, the Machines
are PLC based and give fair idea on the display screen as to what's gone wrong.
This solves the problem immediately. Customer merrily, goes back to production without
wasting time. In course of time customer always learns more about the machine. If
the problem cannot be solved, 'Saurabh'
will rush at your end with expert Service Engineers having field experience and
spare parts, to solve the breakdown. It has been an experience of several customers
that such an occasion, is positively a training session for customer and its staff
to know more and understand better, the soul of the machine and operate the same
in future with more efficiency and greater output.
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Our After Sales Service Highlights:
- User Friendly Manual and Service Kit given to the owners
of the machine.
- On Screen Display System to show what has gone wrong
(Self diagnosis Systems).
- For minor problems, Telephonic quick guidance in repairing
the break-down on do it yourself basis.
- Greater Diagnostic & Repair support of our Service Engineers
coming at customer's end, at the beck & call of the customer, available throughout
the lifetime of the machine.
- Our commitment to make the customer always comfortable
and confident with our products and much more, unfailing, After Sales Service.
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